rm711 FAQ — Complete Answers for Malaysia Players

rm711 accepts MyKad (Malaysian Identity Card) as the primary identity document for local players. For non-citizen players, a valid passport is accepted. Documents submitted must be clear, undamaged, and show the full name and identification number exactly as registered in your account.

All documents submitted to rm711 are stored with SSL encryption and can only be accessed by authorised verification staff. We do not share your personal information with third parties without your consent, except where required by law. Our full Privacy Policy is available on the Privacy Policy page.

This is a standard security requirement to prevent fraud and money laundering. When names do not match, our system cannot confirm that the deposit or withdrawal transaction is made by the legitimate account owner. To keep the process running smoothly, make sure your full name in rm711 matches the name on your Touch 'n Go eWallet, DuitNow, ShopeePay or bank account used.

Identity verification is part of compliance with international regulations for licensed gambling platforms. This process helps rm711 ensure all players are 21 years of age or older, prevents duplicate accounts, and protects players from identity misuse. It also ensures payments are sent to the correct account holder without any complications.

The rm711 team reviews submitted documents as quickly as possible. The process is generally faster when the documents sent are clear, complete, and the name matches the account information. If there are any issues or additional information is needed, our team will contact you via live chat or email.

Yes. rm711's live chat support operates 24 hours a day, 7 days a week, including on public holidays and weekends. There are no breaks or closing hours — you can reach our team at any time, whether for deposit issues, bonus enquiries, or technical problems during gameplay.

The rm711 support team handles enquiries in Malay and English. We understand the needs of local Malaysian players, so you are free to communicate in Malay without worrying about any language barrier. We prioritise clarity and response speed in both languages.

To speed up the process, have the following ready before contacting us: your rm711 account username, a brief description of the issue or enquiry, a screenshot if available (for technical issues or transactions), and the transaction reference number if it relates to a deposit or withdrawal. This allows our team to resolve the issue more quickly.

Yes, besides live chat, you can contact the rm711 support team by email at [email protected]. Email is suitable for enquiries that require detailed explanation or for sending documents. While live chat is generally faster for immediate responses, the email channel is monitored at all times.

If your issue requires further review, the rm711 support team will follow up via email or live chat. You can also request a ticket number or case reference so it can be tracked easily. We are committed to resolving every enquiry thoroughly and ensuring you receive a satisfactory outcome.

The minimum withdrawal amount at rm711 is RM50. Any withdrawal request below this amount cannot be processed. Make sure your account balance is sufficient and that any wagering requirements (if applicable) have been met before submitting a withdrawal request.

Withdrawals at rm711 are typically processed within 5 to 30 minutes after the request is approved. This applies to Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrencies such as USDT, BTC, and ETH. Actual times may vary depending on network congestion at a given time.

Yes, rm711 withdrawal services operate 7 days a week including Saturday, Sunday and public holidays. There are no day or time restrictions for submitting a withdrawal request. Our system processes requests continuously, so you do not need to wait for a working day to receive your winnings.

Withdrawals may be delayed for several reasons: account identity verification is incomplete, bonus wagering requirements have not been met, or the name on the account does not match the payment method. If your withdrawal takes more than 30 minutes without being completed, please contact the rm711 support team via live chat for an immediate check.

Winnings from bonuses can be withdrawn once the wagering requirements are met. For the rm711 welcome bonus, the wagering requirement is 20 times the bonus amount. For example, if you receive a bonus of RM100, you need to wager RM100 × 20 = RM2,000 before the bonus winnings can be withdrawn. This requirement is based on the bonus amount — not the deposit amount.

In general, rm711 recommends withdrawing to the same payment method used for the deposit, for security purposes and to prevent fraud. This means if you deposited via Touch 'n Go eWallet, withdrawing to the same Touch 'n Go account is the recommended option. For enquiries about withdrawing to a different method, please contact our support team.

Yes, all live casino games at rm711 can be accessed directly through your mobile browser — no app download required. The rm711 website is optimised for mobile display, ensuring the live dealer video stream runs smoothly on a stable 4G or WiFi connection. The gaming experience on a smaller screen remains smooth and comfortable to use.

In baccarat, you bet on whether the Player hand or the Banker hand will have a value closer to 9. Cards valued 10, J, Q, K count as zero; other cards follow their face value. Two or three cards are dealt to each hand according to fixed rules. You can also bet on a Tie if you think both hands will end with the same value. No outcome depends on player decisions — this is a pure game of chance.

Roulette offers a variety of bet types. Inside bets include options on a single number, two adjacent numbers, three numbers in a row, four numbers in a corner, or six numbers across two rows. Outside bets cover red or black, odd or even numbers, and number groups such as 1–18 or 19–36. Each type carries a different payout ratio.

rm711 offers live casino tables with a wide range of betting limits, from low-limit tables suitable for new players to high-stakes tables for experienced players. New players are recommended to start at tables with smaller betting limits to get comfortable with the game flow before moving to tables with higher stakes.

Live casino games at rm711 are broadcast using HD streaming technology from licensed provider studios. Video quality depends on your internet speed — a connection of at least 4G or stable WiFi is recommended for the best experience. If you experience stream disruption, try reloading the page or check your internet connection stability.