Terms & Conditions rm711

1. Acceptance of Terms and Conditions

These Terms and Conditions govern the relationship between rm711 and every individual who accesses or uses our platform, including the website, mobile application and all related services. This document is to be read together with the Privacy Policy and any additional terms relating to specific promotions or services offered by rm711 from time to time.

Continued use of the rm711 platform after any amendments to these Terms and Conditions are published will be considered acceptance of the amended terms. If you do not agree with any part of these terms, please stop using the rm711 platform immediately.

rm711 operates under a recognised international licence. The platform complies with data protection and fair gaming standards set by the relevant regulatory bodies.

2. Membership Eligibility

To register and use rm711 services, you must meet all of the following eligibility requirements at all times:

• Aged 21 years or older — this minimum age requirement is absolute and cannot be waived under any circumstances.
• Registering voluntarily as a private individual and not on behalf of a business entity or third party.
• Not appearing on any list of individuals excluded from gambling in any relevant jurisdiction.
• Not located in a territory or country where online gambling is specifically prohibited by local law.
• Having full legal capacity to enter into binding agreements and manage your own financial accounts.
• Not an employee, agent or immediate family member of an employee of rm711 or any affiliated game software provider.

3. Account Registration and Management

3.1 Registration Information

When registering an rm711 account, you are required to provide accurate, complete and up-to-date information. Required information includes your full name as per your MyKad, a valid mobile phone number and an active email address. False or inaccurate information may result in your account being suspended or terminated.

3.2 Account Security

You are fully responsible for keeping your account password confidential. rm711 will never ask for your password through any communication channel. Notify the rm711 support team immediately if you suspect unauthorised access to your account.

3.3 One Account Per Player

Each player is only permitted to hold one active account. Owning multiple accounts — whether in your own name, using another person's information or by any other means — is a serious violation of these terms. rm711 uses an automated detection system to identify duplicate accounts and reserves the right to forfeit balances and cancel all related bonuses.

4. Deposits and Withdrawals

4.1 Payment Methods

rm711 accepts deposits and withdrawals via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency including USDT, BTC and ETH. All transactions are processed through secure, encrypted channels.

4.2 Transaction Limits

The following transaction limits apply to all payment methods on the rm711 platform:

4.3 Withdrawal Processing Time

Withdrawals are processed within 5–30 minutes after the request is approved. This timeframe is subject to internal security checks which may take longer in certain cases. rm711 reserves the right to request additional supporting documents before approving withdrawals that exceed a certain amount.

4.4 Identity Verification

Before the first withdrawal request is processed, rm711 may require member identity verification. Documents that may be required include a copy of your MyKad or passport and proof of ownership of the payment method. This process is part of the mandatory anti-money laundering (AML) measures.

5. Bonuses, Promotions and Special Offers

5.1 Welcome Bonus

rm711 offers a welcome bonus of 100% match on the first deposit up to RM1,500. This bonus is subject to a wagering requirement of 20x the bonus amount received before any withdrawal from the bonus funds can be made.

Example wagering requirement calculation:

5.2 General Bonus Terms

All rm711 bonuses are subject to the following conditions:

• Bonuses may only be claimed once per member, household, device or the same IP address.
• rm711 reserves the right to cancel or modify any bonus if abuse or fraud is suspected.
• Bonuses received through fraudulent means or in violation of these terms will be cancelled in full along with any associated winnings.
• The bonus usage period will be stated in the respective promotion terms.
• In the event of any conflict in the interpretation of bonus terms, rm711's decision is final.

5.3 VIP Programme

rm711's VIP programme offers five tiers with different weekly cashback benefits: Bronze gives cashback of up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, Platinum up to 0.8%, and Diamond up to 1.0% weekly cashback. Progression through VIP tiers depends on your overall gaming activity level.

6. Player Conduct and Responsibilities

All rm711 members are required to conduct themselves responsibly and ethically while using the platform. The following activities are strictly prohibited:

• Using automated software, bots, scripts or any tools that manipulate games or transactions.
• Colluding with other players to gain an unfair advantage in games.
• Exploiting technical errors, software vulnerabilities or inconsistencies in games.
• Attempting to access another player's account or confidential platform information without authorisation.
• Engaging in any form of money laundering through the rm711 platform.
• Using a false identity or misleading information in any communication with rm711.

rm711 reserves the right to take immediate action against accounts suspected of violating any of the above prohibitions, including immediate suspension and forfeiture of the account balance.

7. Account Suspension and Termination

7.1 Suspension by rm711

rm711 reserves the right to suspend, restrict or terminate the account of any member at any time without prior notice if there are reasonable grounds to do so, including but not limited to suspected fraud, breach of these terms, suspicious activity, or a request from a competent authority.

7.2 Account Closure at Member's Request

Members may request account closure at any time by contacting the rm711 support team. Before the account is closed, all pending withdrawals will be processed and any valid account balance will be returned to the member via the original payment method.

7.3 Funds During Suspension

During an investigation or suspension period, funds in the relevant account may be temporarily frozen. If the investigation finds no breach has occurred, the account and funds will be restored. Funds linked to confirmed fraudulent activity will not be returned.

8. Responsible Gambling

rm711 is committed to promoting responsible gambling practices. This platform is for entertainment purposes only and should not be treated as a primary source of income or a way to resolve financial problems.

rm711 provides self-control tools to help members manage their gaming activity. If you feel that gambling is beginning to have a negative impact on your life, we encourage you to use the self-exclusion facility or contact our support team for assistance.

For more information on responsible gambling, self-control tools and support resources, please visit our Responsible Gambling page.

9. Intellectual Property Rights

All content on the rm711 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads and software, is the property of rm711 or its content providers and is protected by international copyright and intellectual property laws.

Members are not permitted to copy, redistribute, modify, publish, transmit, display, perform, reproduce, transfer or sell any content obtained from the rm711 platform without prior written consent from rm711. Use of platform content for personal and non-commercial purposes is permitted subject to these terms.

10. Limitation of Liability and Disclaimer

rm711 provides the platform on an "as is" basis and makes no warranties, whether express or implied, regarding the continuous availability, error-free operation, or suitability of the platform for any particular purpose. rm711 is not liable for losses arising from:

• Technical disruptions or failures that are outside rm711's control.
• Game outcomes that are the result of a fair and verified random process.
• Losses arising from the use of your account information by an unauthorised party due to your own negligence.
• Any indirect, consequential, special or punitive losses even if rm711 has been informed of the possibility of such losses.

In the event of a dispute, the parties agree to first attempt to resolve it amicably before pursuing any legal proceedings.

11. Amendments to Terms and Conditions

rm711 reserves the right to modify, add or remove any part of these Terms and Conditions at any time at its sole discretion. Notice of changes will be provided to members via email or through a notification published on the rm711 platform.

It is the member's responsibility to review the latest Terms and Conditions periodically. Continued use of the rm711 platform after any amendment is published will be considered acceptance of the amended terms.

12. Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions or your use of the rm711 platform, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the rm711 platform
• Email: [email protected]
• Language: Malay and English

Our support team will endeavour to respond to every enquiry received in a timely manner. For formal complaints, please include your account number and full details of the issue so we can address it more quickly and effectively.