User Data Protection

Privacy Policy rm711

rm711 respects the privacy of every member. This policy explains how we collect, use, store and protect your personal information when you use our platform.

Effective: 1 January 2026 Operating under an international licence Malaysia PDPA Compliance

Our Commitment

Why Your Privacy Is a Priority at rm711

Member trust is the foundation of our operations. We invest in the best technology and procedures to keep your data protected at all times.

256-bit SSL Encryption

All data transmitted between your browser and rm711's servers is protected with high-grade SSL encryption, making every transaction and login detail unreadable to third parties.

Strict Access Controls

Only specific authorised staff are permitted to access members' personal information, and only to the extent needed to carry out their duties. This access is monitored and audited on a regular basis.

Secure Data Storage

Personal data is stored on servers protected by multi-layered firewalls and intrusion detection systems. We conduct regular security checks to ensure data integrity.

No Sharing Without Consent

rm711 will not sell, rent or share your personal information with any third party for marketing purposes without first obtaining your explicit consent.

PDPA Compliance

Our privacy policy is built in line with the principles of the Personal Data Protection Act (PDPA) Malaysia 2010, ensuring that the management of your data meets local legal standards.

Right of Access and Correction

Every member has the right to review, amend or request deletion of their personal information at any time. We provide a clear channel to make this process straightforward.

01 Introduction 02 Information Collected 03 Purpose of Data Collection 04 Information Sharing 05 Cookies and Tracking 06 Data Security 07 Storage and Deletion 08 Your Rights 09 Policy Changes 10 Contact Us

Last updated: 1 January 2026 | Version 2.1

01 Introduction

rm711 ("we", "platform" or "rm711.org") operates an online gambling platform under an international licence. This Privacy Policy applies to all users, prospective members and visitors to the rm711 website.

By registering an account, accessing our services or continuing to use this website, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the rm711 platform.

This policy should be read together with the rm711 Terms and Conditions for a complete overview of your obligations and rights as a user.

02 Information Collected

We collect various categories of information depending on how you interact with the rm711 platform. This information is divided into two main categories:

Information you provide directly:

Full name as shown on your identity card (MyKad) or passport
Date of birth — to verify that you are 21 years of age or older
Email address and mobile phone number
Account password (stored in hashed form — not readable)
Payment account information (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, or cryptocurrency wallet address)
Identity verification documents during the KYC (Know Your Customer) process

Information collected automatically:

IP address and geolocation information (country or region)
Browser type and version, device operating system
Timestamps and activity logs for games and transactions
Cookie data and session identifiers
Interaction and navigation patterns within the platform

Examples of data we store in structured format: email dob wallet_id ip_hash session_token kyc_status

03 Purpose of Data Collection

rm711 uses the personal information collected solely for legitimate and necessary purposes in operating our services. Those purposes are as follows:

Identity and age verification: Ensuring all members meet the minimum age requirement of 21 years and comply with licensing requirements.
Transaction processing: Handling deposits and withdrawals through supported payment methods.
Account management: Managing member accounts, including password resets, profile updates and activity history.
Fraud prevention and AML: Detecting and preventing fraudulent activity, money laundering and platform abuse.
Legal compliance: Meeting the reporting requirements of licensing authorities and relevant regulatory bodies.
Customer support: Providing technical assistance and resolving enquiries or complaints efficiently.
Platform improvement: Analysing usage patterns to improve overall performance, security and user experience.
Service communications: Sending important notifications relating to your account, transactions or policy changes.

04 Information Sharing

rm711 does not sell or rent members' personal information to any third party. However, there are certain circumstances where information sharing may occur:

Payment service providers: To process deposit and withdrawal transactions, the required information will be shared with approved payment providers under strict confidentiality agreements.
Game technology providers: Game studios that supply software may receive session data required for technical functions — this does not include full personal identity information.
Licensing authorities: We are required to report certain records to the regulatory body that issued our licence when required by law.
Law enforcement agencies: Where a valid court order or official request from an authority exists, we will comply in accordance with the prescribed procedures.

All third parties working with rm711 are bound by data confidentiality agreements and are required to manage your information in accordance with security standards equivalent to our own.

05 Cookies and Tracking Technologies

rm711 uses cookies and similar tracking technologies to improve user experience and ensure the platform functions smoothly. Cookies are small data files stored on your device.

Types of cookies we use:

Session Cookies: Required to maintain your login during an active session. Deleted automatically when you close your browser.
Preference Cookies: Saves your settings such as preferred language and platform display options.
Analytics Cookies: Helps us understand how members use the platform for improvement purposes — this data is aggregated and is not used to identify individuals.
Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some rm711 platform features.

06 Data Security Measures

The security of members' personal information is a responsibility we take seriously. rm711 implements multiple layers of technical and operational protection:

Data encryption using TLS 1.3 protocol for all network communications
Passwords are stored using the bcrypt hashing function — not stored in plain text
Two-factor authentication (2FA) is available for all member accounts
Continuous 24/7 network monitoring by our security team
Penetration testing carried out periodically by independent security experts
Incident response procedures that are documented and tested
Security awareness training for all staff who handle data

While we take all reasonable precautions, no system is completely immune to threats. We encourage members to use strong, unique passwords and to enable 2FA for added protection.

07 Data Retention and Deletion

rm711 retains your personal information for as long as your account is active or as long as necessary to provide our services. Retention periods vary by data type:

Active account data: Retained for the duration your account remains active with rm711.
Financial transaction records: Retained for the period required by licensing and anti-money laundering (AML) compliance obligations — typically no less than five years.
Activity and security logs: Retained for a limited period for investigation purposes if required.
KYC documents: Retained in accordance with licensing requirements and will not be deleted until the compliance period ends.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise that information using secure procedures.

08 Your Privacy Rights

As a data subject, you have the following rights, which can be exercised at any time by contacting the rm711 support team:

Right of access: Request a copy of the personal information we hold about you.
Right of rectification: Request correction of inaccurate or incomplete data.
Right of erasure: Request deletion of your personal data, subject to legal and licensing requirements.
Right to object: Object to the processing of your data for specific purposes where permitted by law.
Right to withdraw consent: Withdraw your consent at any time for processing that relies on consent — this does not affect the validity of processing carried out prior to withdrawal.
Right to complain: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of the above rights, please contact our support team via Live Chat or email as listed in the Contact Us section of this website.

09 Changes to This Privacy Policy

rm711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via:

In-platform notifications upon login
Email to the address registered to your account
Updated effective date at the top of this document

We encourage you to review this Privacy Policy periodically. Continued use of the rm711 platform after any changes take effect will be considered your acceptance of the updated terms.

10 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the rm711 team is ready to assist:

Live Chat 24/7: Available directly on the rm711 platform — fast responses in Malay and English.
Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal data requests (access, correction, deletion), please clearly state the type of request and provide sufficient identity verification information.

Your Rights as a Member

Full Control Over Your Data

rm711 supports your right to manage your personal information in the most straightforward and transparent way.

Review Data

Request a copy of your data at any time.

Correct Information

Update inaccurate data promptly.

Delete Records

Request data deletion subject to applicable laws.

Object to Processing

Restrict data use for specific purposes.

Withdraw Consent

Cancel consent at any time.

Contact Support

Our team is ready to help 24/7.

FAQs

Questions About rm711's Privacy Policy

Answers to common questions about how we manage and protect your personal information.

rm711 stores the information you provide during registration, such as your full name, date of birth, email address, mobile phone number and payment information. We also keep transaction records, game activity logs and technical information such as your IP address and the type of device you use. All this data is used solely for service operations and the security of your account.

rm711 does not sell or rent your personal data. Information is shared only in limited circumstances — with approved payment providers to process your transactions, with licensing authorities as required by law, and with enforcement agencies when a valid court order exists. All these third parties are bound by strict confidentiality agreements.

You can submit a data access request via our 24/7 Live Chat or by emailing [email protected]. Please clearly state that you are requesting access to your personal information and provide sufficient identity verification details. Our team will process your request within a reasonable timeframe.

Yes, you have the right to request account closure and deletion of your personal data. However, certain records — particularly financial transaction records and KYC documents — must be retained by rm711 to meet international licensing requirements and anti-money laundering (AML) laws. This data cannot be deleted until the compliance period ends. You may contact our support team for further clarification on this matter.

rm711 has documented incident response procedures in place. Should a security breach occur that affects your personal data, we will notify you via your registered email within the timeframe required by our licensing obligations. We will also take immediate steps to limit the damage, investigate the cause of the incident and strengthen our security systems. The layered protection we have in place is designed to prevent such incidents from occurring.

The rm711 Privacy Policy is built around the principles contained in the Personal Data Protection Act (PDPA) Malaysia 2010. We work to ensure that the collection, processing and storage of our members' personal data meets the requirements set out under that Act. In addition, as a platform operating under an international licence, we are also subject to data protection requirements set by our licensing authority.

Join rm711 with Full Confidence

Your data is protected, our service is transparent — rm711 builds trust not just through words, but through real action.

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